Payment Methods

Last updated: 3 January 2026

These Billing Terms and Conditions govern all payments and billing-related matters for purchases made on Serqiva. By placing an order on our website, you agree to the terms outlined below. We are committed to providing a transparent, secure, and reliable checkout experience in accordance with applicable regulations and Google Merchant Center requirements.

Accepted Payment Methods

Serqiva accepts payments exclusively through PayPal. Customers may complete their purchase using a PayPal balance or through major credit and debit cards, including Visa, Mastercard, and American Express, processed securely via PayPal. Where available, PayPal’s Pay in 4 option may also be offered and is subject to PayPal’s eligibility requirements. A PayPal account is not required to complete a purchase, as customers may check out using their card through PayPal’s secure payment gateway.

Currency for Transactions

All prices, charges, and transactions on the Serqiva website are processed in MYR (Malaysian Ringgit). Any currency conversion applied by PayPal or your card issuer is outside of our control and is governed by their respective terms.

Secure Payment

All payment transactions are protected using SSL (Secure Socket Layer) encryption and are processed directly through PayPal’s secure system. Serqiva does not store, process, or retain any credit card or payment details on its servers at any time. This ensures that your payment information remains private and protected throughout the checkout process.

Shipping Policy Overview

Serqiva offers free shipping across Malaysia with clearly defined handling and delivery timelines. Orders are processed within stated handling times and delivered within the estimated delivery window provided at checkout. For full details regarding shipping coverage, processing time, transit estimates, and delivery conditions, please refer to our Shipping Policy page available on our website.

Return and Refund Policy Overview

We maintain a fair and transparent return and refund process for eligible orders. Returns are accepted in accordance with our stated return window and eligibility conditions, and refunds are processed within the specified timeframe once items are received and inspected. For complete terms, conditions, and procedures, customers are encouraged to review our Return and Refund Policy page.

Privacy Policy Overview

Serqiva is committed to protecting your personal information and respecting your privacy. Customer data is collected and used solely for order processing, customer support, and service improvement, in line with applicable data protection standards. Full details on how we collect, use, and safeguard personal information can be found on our Privacy Policy page.

Google Merchant Center Compliance

Serqiva operates in compliance with Google Merchant Center policies, ensuring that all billing, pricing, payment, and checkout information is accurate, transparent, and clearly disclosed. We are committed to maintaining honest business practices and providing customers with a trustworthy and compliant online shopping experience.

Need Help?

We’re here to help. Whether you have questions about billing, payments, or checkout, our support team is ready to assist you.

Email: info@serqiva.com

Operating Hours: Monday – Sunday: 11:00 AM – 9:00 PM

Address: 18, Jalan S2 B15, Seremban 2, 70300 Seremban, Negeri Sembilan, Malaysia.