Disclaimer

Last updated: 3 January 2026

This Disclaimer outlines important information regarding product appearance, delivery expectations, installation, and usage. By shopping with Serqiva, you acknowledge and agree to the statements below.

1. Product Variations

Some of our products are handcrafted or made from natural materials such as travertine, alabaster, resin, and glass. Because of this:

  • Colour tone may vary slightly
  • Natural patterns and textures may differ
  • Small cosmetic variations may occur due to manufacturing processes

These natural variations are not considered defects.

2. Colour Accuracy

We try our best to display product colours accurately.
However, product colours may differ slightly due to:

  • Screen and monitor differences
  • Lighting during photography
  • Material reflections

Such variation is normal and not grounds for a defect claim.

3. Size & Measurement Tolerance

Dimensions provided on product pages are approximate and may vary by 1–3 cm depending on manufacturing.

4. Installation Disclaimer

Some lighting products require professional installation.
Serqiva is not responsible for:

  • Damage caused by improper installation
  • Electrical mishandling
  • Customer or third-party technician errors

We strongly recommend hiring a licensed electrician.

5. Shipping & Courier Delays

Although we provide estimated delivery times, unforeseen delays can occur due to:

  • DHL, PosLaju, or international courier backlogs
  • Customs inspection
  • Weather conditions
  • Festive season volume

These delays are outside of Serqiva’s control.

6. Safety Disclaimer

Always ensure your lighting fixture is compatible with:

  • Malaysian voltage standards
  • Indoor/outdoor classification
  • Proper ceiling, wall, or floor support

Misuse or incorrect installation may void warranty coverage.

7. Limitation of Liability

Serqiva is not liable for:

  • Electrical damage caused by incorrect usage
  • Personal injury caused by misuse or mishandling
  • Costs related to installation or reinstallation
  • Losses due to courier delays

Our liability is limited to the value of the purchased product.

8. Contact Us

If you have concerns about this disclaimer, reach out to us:

Email Address: info@serqiva.com
Address: 18, Jalan S2 B15, Seremban 2, 70300 Seremban, Negeri Sembilan, Malaysia
Operating hours: 11am – 9pm

Have questions? You may reach out our Contact Form, replies within 2 business days.