Serqiva
Frequently Asked Questions
1. Does Serqiva offer free shipping?
Yes. Serqiva provides free standard shipping for orders within Malaysia.
2. When will my order be processed?
Orders have a handling time of 3 - 5 business days.
Serqiva's business days are Monday–Friday, and the order cut-off time is 5:00 PM (GMT+8).
3. When will I receive my tracking information?
After your order has been shipped, Serqiva will send you an email containing a tracking link.
4. Can I cancel my order after placing it?
Orders may be cancelled before shipment.
If you want to request a cancellation, contact info@serqiva.com as soon as possible.
5. How do I start a return?
Contact info@serqiva.com within 30 days from delivery to request a return.
Your request will be reviewed first. If approved, Serqiva will provide the applicable return instructions.
Do not send an item back before receiving approval.
6. Where should I send my return?
A Return Address is not provided as a general return destination.
After your return request is approved, Serqiva will provide the applicable return instructions and destination.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
7. Are exchanges available?
Yes. Exchanges are available for eligible products.
Contact info@serqiva.com to request an exchange. Approved exchanges have free return shipping.
8. Will I be charged a restocking fee?
No. Serqiva does not charge a restocking fee.
Return shipping is also free for approved returns and exchanges.
9. How will I receive my refund?
After the returned item is received, inspection takes 1–3 business days.
If the return is approved after inspection, the refund will be processed within 10 business days to the original payment method.
10. How can I contact Serqiva for help?
For questions about lighting products, orders, shipping, tracking, returns, refunds, exchanges, or cancellations, email:
We aim to respond within 48 business hours.