Featured Products

View all
Serqiva_image.png

Illuminate Your Space, Elevate Your Living

Lighting isn’t just about brightness — it shapes mood, atmosphere, and the soul of every room. At Serqiva, we curate modern pieces that bring warmth, character, and beauty into your home.

Discover Our Story

Our Collections

View all

Serqiva

Frequently Asked Questions

1. Do you offer free shipping?

Yes. We provide free shipping nationwide across Malaysia with no minimum spend.

2. What is the delivery time?

Orders take:

  • 1–3 business days for processing
  • 8–15 business days transit time to Peninsular Malaysia
  • 10–20 business days transit time to Sabah & Sarawak

3. How do I track my order?

A tracking number will be emailed once your order ships.

Tracking may take 3–5 days to show updates depending on the courier.

4. What payment methods do you accept?

We accept PayPal only.

You may pay using your credit/debit card through PayPal’s secure checkout—no account needed.

5. What is your return policy?

We offer free returns within 7 days of receiving your order, as long as the item is unused and in its original condition.

6. What if my item arrives damaged or defective?

Email us at info@serqiva.com within 48 hours with photos/videos.

We will send a free replacement or refund after review.

7. Do your products come with a warranty?

Yes. All products include a 30-Day Limited Store Warranty covering defects and shipping damage.

8. How can I contact customer support?

Email: info@serqiva.com
Hours: 11 AM – 9 PM
We respond within 2 business days.