Serqiva is based in Seremban, Negeri Sembilan, Malaysia. While our operations are managed locally, our lighting products are sourced from trusted international manufacturers and partner warehouses.

Yes. We offer free shipping on all orders within Malaysia, with no minimum purchase requirement and no hidden handling fees.

Orders are typically delivered within 8 to 15 business days across Malaysia. This includes order handling and transit time. Delivery timelines may vary slightly due to customs processing, courier workload, or public holidays.

Once your order is shipped, you will receive a tracking number via email. Tracking information may take 3 to 5 days to become active depending on the courier.

We accept payments exclusively through PayPal. You may pay using your PayPal balance or major credit and debit cards such as Visa, Mastercard, and American Express through PayPal’s secure checkout. A PayPal account is not required.

Returns are accepted within 30 days of delivery for defective, damaged, incorrect, or not-as-described items. Returned items must be unused and in original condition. All approved returns include free return shipping.

Refunds are processed to the original PayPal payment method within 10 business days after the returned item is received and inspected. Processing times may vary depending on PayPal’s internal settlement process.

Yes. All products are covered by a 30-day limited store warranty provided by Serqiva. This warranty covers manufacturing defects, electrical issues on arrival, and shipping-related damage.

Yes. We strongly recommend that all lighting products be installed by a qualified electrician. Damage caused by improper installation or incorrect voltage usage is not covered under warranty.

You can contact our support team by emailing info@serqiva.com or by submitting a message through our website contact form. We respond to all inquiries within 2 business days, operating daily from 11:00 AM to 9:00 PM, excluding major public holidays.