Contact Us
Need help with an order or have a question about one of our lighting products? Contact Serqiva by email and include the details we need to understand your inquiry.
We aim to respond within 48 business hours.
How to Contact Us
Contact Email:
info@serqiva.com
When contacting us about an existing order, include your relevant order details so we can review your inquiry efficiently.
We can assist with questions about Serqiva lighting products, order status, shipping and delivery, returns and refunds, eligible exchanges, and cancellations before shipment.
Returns
If you need to request a return, contact us at info@serqiva.com first. Return requests must be reviewed and approved before an item is sent back. Approved returns and exchanges have free return shipping, and the applicable return instructions will be provided after approval.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Contact & Business Information
Store Name: Serqiva
Operating Address:
18, Jalan S2 B15,
Seremban 2, 70300 Seremban,
Negeri Sembilan, Malaysia
Contact Email: info@serqiva.com
Operating Hours: 8:00 AM–7:00 PM (GMT+8)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
Our Operating Address is provided for business identification and transparency. It is not identified as Serqiva's return address.