About Serqiva

Serqiva is an online store focused on lighting products for customers across Malaysia.

We offer lighting for different spaces and styles, including chandeliers, pendant lights, wall lights, and related lighting products. Our aim is straightforward: make it easier to browse lighting, understand the applicable store policies, and get clear support when you need it.

Lighting for Your Space

Lighting affects how a room looks and feels. Serqiva offers a range of lighting products so customers can consider options for different areas of the home and different interior preferences.

We keep our product communication practical and avoid making claims about materials, performance, sustainability, manufacturing methods, or certifications unless those details are specifically provided for the relevant product.

A Clearer Shopping Experience

We believe customers should be able to understand the important details before placing an order.

Serqiva provides:

  • Free standard shipping within Malaysia

  • 3 - 5 business days handling time

  • 9 - 18 business days estimated transit time

  • 12 - 23 business days total estimated delivery time

  • Tracking information by email with a tracking link after shipment

  • A 30-day return window from delivery

  • Free return shipping for approved returns and exchanges

  • No restocking fee

  • Exchanges for eligible products

  • Order cancellation before shipment

Our policies are designed to make these terms easy to find and understand.

Customer Support

If you have a question about a Serqiva lighting product or an existing order, contact us at info@serqiva.com.

We aim to respond within 48 business hours.

For return requests, contact us before sending an item back. Approved return instructions will provide the applicable return process and destination.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Contact & Business Information

Store Name: Serqiva

Operating Address:
18, Jalan S2 B15,
Seremban 2, 70300 Seremban,
Negeri Sembilan, Malaysia

Contact Email: info@serqiva.com

Operating Hours: 8:00 AM–7:00 PM (GMT+8)

Business Days: Monday–Friday

Expected Response Time: Within 48 business hours

Our Operating Address is provided for business identification and transparency. It is not designated as Serqiva's Return Address.